In today’s fast-paced business environment, we are all looking for ways to be more efficient in what we do. The old cliché “time is money” can sometimes keep us in a comfortable, familiar way of doing things, because we believe changing can take time – time that we don’t have. But in the parcel shipping market, change is necessary to keep up with the market demands. The fact is, today’s customers expect better service, including faster, more flexible delivery options. It pays to look beyond your status quo for shipping changes that can benefit your customers, operations and your business bottom line.
To determine if using a regional carrier could add value for your business, there are four key considerations:
• Geography: Where do you ship? How well do your shipping destinations align with the coverage offered by regional carriers?
• Customer experience: Are your customers looking for faster delivery? Do they expect discounted or free shipping? Are your competitors offering more flexible delivery options or better shipping discounts?
• Service: If you are using just one carrier, do you know if you’re getting the best available parcel pickup, tracking and delivery service for your business?
• Savings: Many shippers find that by using regional carriers they can reduce shipping costs up to 40%— can you save with a regional carrier, and how much?
Expanded next-day delivery footprint
Since regionals concentrate operations in a well-defined geographic market, service to that market is often better than what the national carriers provide.
Many shippers find the wider next-day delivery footprint offered by regionals a competitive advantage. Imagine if you could offer your customers next-day delivery at a lower cost than what a competitor that charges for a three-day delivery.
Some shippers, frustrated with few national alternatives, report that regionals are not so much earning their business as FedEx and UPS are losing their business.
Shippers in a recent national survey cited annual rate increases, hidden “accessorial” charges, complex contracts, arrogant sales reps, invoice errors and poor claims processes as their top frustrations with FedEx and UPS.
Getting the nationals to be flexible can be a frustrating experience—even for multimillion dollar shippers. Merchants that make the switch to regionals often see a greater degree of customer service and accommodation.
The biggest challenge in shifting to regional carriers is making a flexible, cost-effective transition without removing the transparency or volume that would negatively affect your overall cost structure. Carefully analyzing your current shipping profile will play a critical role in the transition and management of Regional Carriers as part of your overall strategy.
There are many factors that you currently have in place that could determine whether or not regional carriers are the right choice for you and your customers. In addition to comparing regionals vs. nationals, be sure to compare regionals vs. regionals; there may be service or cost factors that could make a carrier more valuable to you. The good news is that all the initial “dirty work” to make the determination could yield significant both short and long-term operational and financial benefits for your company. When considering a regional carrier look to United Delivery Service to offer you exceptional customer service and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201