Delivery Service

Prepare for the 2017 Shipping Season!

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As we enter the height of peak shipping season, it’s a good time to start preparing your game plan.   Whether you’re a business owner of an e-commerce or brick and mortar store – or even a warehouse operations manager – the tips and tricks listed below can help you grasp a better understanding of what you should be doing to assemble your team and plan of action for peak season.

Peak season should be at the top of your mind year-round. 

In the months leading up to peak season, you should be making great strides each day to ensure that peak season goes off without a hitch – not something that you simply just “get through”. When thinking about how far in advance you should plan your logistics – just know that consumers are thinking about and researching their potential purchases months before they actually purchase anything in the peak buying month of November.

Understand when each customer’s “peak season” is.  

Each of your customer’s peak season may differ depending on what commodity they sell. It wouldn’t be wise to take on all customers who share the same peak season. The more spaced out your customer’s peak seasons are, the less stretched you’ll be for available freight options.

Plan to use insurance.  

During peak season, theft increases due to freight being unattended during long holiday weekends. In October, theft surges to an all-time high. Insurance is not something you ever want to skimp on, but especially not during peak season.

The reality of shipping costs, time, and demand. 

When the demand for freight shipping goes up, so do the prices. It’s the reality of the situation, but the sooner you educate your customers about this, the less shocked they’ll be about it when peak season rolls around.

Be transparent. 

Customers want transparent and generous return policies. Don’t try to hide anything in the fine print, especially during the upcoming holiday season when tensions are high. Be upfront and honest with customers about how you handle returns if they’re not satisfied with your product or service. If you’re an eCommerce retailer, know that over 50% of customers back out of a purchase if there is no offer for free return shipping.

Provide convenience. 

By now it comes as no shock that consumers want instant gratification. The moment you make a purchase or interaction difficult for a consumer, they back down and move onto your competitor who provided a much more pleasant and seamless experience. By offering little incentives such as in-store pick-ups, limited time sales and promotions, and free shipping, your customer is much more convinced they are making the right purchase.

Test your customer experience.

Try walking through the customer’s experience when making a purchase at your store or online website. Was it a fluid and guided process? Are you providing customers with all the information they need to make a purchase? Is there room to provide a more customized experience? These are the questions you should be asking yourself in the months leading up to peak season.

Although patterns will change and certain events simply cannot be anticipated for, it’s important for industries and companies alike, to learn from past years and analyze what works, what doesn’t, and what you could be doing even more of.

Be efficient in crunch times.

With events like Cyber Monday, companies see a huge spike in orders. Those who make it successfully through these specific sales days are those who have quick turnaround, a report by Kurt Salmon, a global management consultancy firm, stated. Researchers in the report found that Cyber Monday (the Monday after the Thanksgiving weekend) is the largest online shopping day, which puts more pressure on getting items out of the warehouse faster.

Automate simple processes.

In the packaging industry, some facilities still spend several man hours taping, assembling boxes, void-filling boxes, packing, labeling and moving products out the warehouse door. With the peak season quickly approaching, look for automation opportunities that reduce package handling. This will increase throughput, reduce labor costs for temporary employees and allow you to focus more on customer satisfaction.

Contact UDS for more information: http://www.uniteddeliveryservice.com.

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Business Tips, Delivery Service, Holiday Season

Be Prepared For 4th Quarter with these Ecommerce Tips!

The fourth quarter represents the holiday season. It includes some of the biggest holidays of the year – Halloween, Thanksgiving, Black Friday, Christmas and New Year’s Eve. Buyers are looking to host the best parties, give the best gifts, eat the best food and will dig deep into their wallets to do so. Many retailers report that they do as much as 50% of their annual sales in the last 3 months of the year.

The fourth quarter is a crazy time of year for retailers, holiday shoppers, and travelers. It affects all aspects of business operations from managing inventory stock levels, to shipping lead times and customer experience.

Be Prepared

Why are people talking about Q4 now? In order to do 50% of your annual sales in the last quarter of the year a seller, large or small, needs to have inventory in stock, have a plan for getting items to buyers in a timely manner, along with providing quality products among others. Time is money, and the sooner you start to prepare for Q4 the better your sales will be.

1. Know your Ecommerce calendar

“In the US, the Christmas season usually tips off after Thanksgiving, but as retailers grow more aggressive in taking on e-commerce, they are introducing holiday promotions and advertising for the holiday season as early as September—a phenomenon the industry pegs the Christmas creep.” – Bisnow reports.

Q4 Ecommerce sales holidays calendar:

  • Halloween – Oct 31 (4th largest online sales holiday)
  • Thanks Giving – Nov 23 (average online spending of $400 per user)
  • Black Friday – Nov 24
  • Cyber Monday – Nov 27
  • Green Monday – Dec 11
  • Free Shipping Day – Dec 16 (largest online sales day in Dec)

You probably should be preparing for those dates weeks ago! It’s not only about discounts and promotions. It’s also about making the most of the season and avoiding any spectacular crashes or customer care failures.

2. Give Your Website a Holiday Makeover

Even small changes can make a difference to your customers. A temporary seasonal makeover will add holiday cheer and encourage your customers to shop more. Try adding some snowflakes, holly, or other festive decorations. While you’re at it, add a banner announcing holidays deals or specials.

3. Optimize for Mobile Customers

People now spend more time on the internet on a mobile device than on a desktop computer (51 percent versus 42 percent), so if you’re not optimizing for mobile users, you’re just driving potential customers to your competitors. In fact, not having a mobile-optimized site is like closing your store for one full day every week. How are you going to capitalize on those limited offerings if you can’t reach the on-the-move crowd?

4. Run Limited Time Offers

Holiday selling is a great time for flash sales. Limited time offers create urgency and encourage customers to buy. Try using this tactic on slow-moving items as well as some from your best-seller list. By following these holiday selling tips you’ll likely increase your items sold, and you may be able to keep those slow-moving products from gathering dust.

5. Offer Special Promos to Loyal Customers

The holiday season is the perfect time to reward your loyal customers with deals that you’re not offering everyone. The gift of discount codes or free shipping is a great reward, and an enticement to shop more. Your social media channels are a good place to find your loyal customers. If they follow you on social media, you can reasonably assume they’re a fan of your brand. Post an exclusive promo code to Facebook, Twitter, or Instagram to let your most loyal customers know you appreciate their support.

6. Highlight Deals on Social Media

Speaking of social media, make sure that your followers know what you are offering this holiday season by highlighting your new products across your channels. It’s a way to advertise your gift guides, limited-time offers, and shipping discounts as well!

7. Ecommerce Marketing Automation

Traffic peak is coming. Surely not every user will complete their shopping experience. Automate abandoned cart recovery. Sign those users up for a newsletter or an automated product recommendation. Dig that traffic gold to maximize your returns on Ecommerce investments. Or loose out on over 90% of traffic which does not convert into sales.

United Delivery Service makes deliveries happen faster for businesses and consumers. We’ve developed a Midwest network positioned to enhance the speed and flexibility of last-mile delivery. We help consumers get products more quickly while lowering the cost of distribution for the businesses they buy from. Contact us today 630-930-5201. http://www.uniteddeliveryservice.com/index.html 

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Delivery Service, tradeshows

The UDS Team Will Attend Parcel Forum 2017!

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PARCEL Forum has been hitting all the right notes for the past 15 years! From day one, they’ve been steadfast in their mission to serve the unique and ever-changing needs of professionals who are responsible for the shipping, distribution and delivery of parcel-sized (<70lbs) packages. This unwavering commitment has helped thousands of small-package professionals learn how to ship more packages, more frequently, more efficiently, and more cost-effectively. Whether you are new to the industry or a veteran, attending PARCEL Forum will be music to your ears!

One of the regional carriers that has had tremendous success and growth is United Delivery Service. Started in 1972 and based in Chicago, UDS provides next day and same day delivery solutions for retail, ecommerce, payroll, pharmaceutical and office supply companies.  Their success is a total team effort as their staff is committed to helping create the best delivery experience for your customers.

United Delivery Service will be at this years Parcel Forum 2017 event at the Gaylord Opryland Resort in Nashville, September 18-20.  UDS will be at booth#338

The First Choice…In Last Mile Delivery

 

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Business Tips, Delivery Service

Real Time Visibility with VPOD

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Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process.  The importance of proof of delivery in the shipping business cannot be understated.  As an owner or operator of a small business, the benefits of proof of delivery are invaluable.  UDS offers innovative technology,  seamless integration proprietary software with real time tracking barcode scanning VPOD / VPOA GPS / GEO Coded Load Balance & Optimization.  Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading.

United Delivery Service provides expertise that can deliver competitive advantages for your company through our proprietary software technology.

Visual Proof Of Delivery (VPOD) & Visual Proof Of Attempt (VPOA) With online ordering growing by record numbers, UDS continues to be an innovator in technology and providing delivery assurance to its customers. Company drivers take photos of the packages when they are delivered to residences and are viewable by your customer service team. Visual Proof Of Delivery (VPOD) or Visual Proof Of Attempt (VPOA) technology is a unique advantage for both the shipper and recipient.     Call Customer Service: 630-930-5201

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Delivery Service

Shipping tips to save time and money

Achieve long-term success by simplifying your supply chain.

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Choosing the right shipping company can be a tough decision.  With a focus on being more than just a shipping company, UDS can help with plenty of useful value-added services.  If you’ve been thinking about making improvements to your supply chain, here are some simple ways to get started. These tips can help put your business on the path to reaching your goals and ensuring long-term success.

Here are five ways value-added services from a shipping company can save you both time and money:

  • Well-Rounded Partner: When it comes to your shipping company, it’s important to find a well-rounded partner who sees the big picture and understands your business from top to bottom. When you work with a shipping company like Commonwealth Inc. that also offers value-added services like inspections and labeling, you can rest easy knowing your partner is skilled in more than just one practice. A well-rounded partner can provide helpful suggestions to help you streamline your business and save money.
  • Better Understanding Of Your Business:  A shipping company that believes in offering value-added services is more likely to understand the intricacies of your business as well as how to stay profitable. Instead of having to use a labeling company, shipping company, and storage facility, look for a company that will keep your bottom line in check. You’ll save money and you’ll avoid longer turnaround times as you try to plan third-party logistics with multiple partners.
  • Real Time Package Visibility:

    Through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Innovative Technology Seamless Integration Proprietary Software Real Time Tracking Barcode Scanning VPOD / VPOA GPS / GEO Coded Load Balance & Optimization.Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading.

  • Develop Incredible Customer Service. A superior customer experience can lead to valuable repeat business, so provide your customers with shipping and delivery information up-front.  One way to do this is to implement shipping technology that enables you to provide tracking information and proactive status updates on your customers’ in-transit orders.  This will help cut down on “where is my order?” inquiries and allow your customer service department to handle more important tasks.
  • Increase Sales with Convenient Returns. With more and more shoppers buying online and through mobile devices, it’s essential to offer an efficient, web-based returns option. A recent Forrester Consulting study found that retailers who make it convenient and inexpensive for their customers to return products are likely to see increases in sales, customer loyalty, and incremental revenue.

Take some time to review your shipping processes to ensure you have the tools and technology in place to withstand whatever comes your way. Contact UDS for more information: http://www.uniteddeliveryservice.com.

 

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Business Tips, Delivery Service

Get Motivated & More Productive!

Ways to increase your motivation in your career if you’re struggling lately!

Employee motivation is at an all-time low right now because they aren’t doing work that takes advantage of their strengths and passions. Employees feel stuck doing their job because of a bad economy or just bad luck. They simply don’t know how to get motivated and remain motivated at the office. This is a big challenge because if you can’t motivate yourself, you will end up slacking off and not delivering on your project commitments, which could end up getting you laid off in the long run.  Here are six ways to get motivated in your own work so you can become as productive as possible and achieve a higher level of success at your company:

1. Concentrate on one goal at a time. Most people try to multi-task but find it hard to get anything done. If you write down one goal to accomplish each day, it’s much easier to be focused and more motivated. When you have multiple goals, it can be very hard to be motivated because you are overloaded and you don’t feel like you can do them all. When that happens, you feel like you’re a failure or lazy, both of which are probably not true. You just don’t have enough energy to do everything. Every time you finish a goal, check it off and move to a new one. Eventually, all of your goals will be checked off and you would be able to give your complete attention to each so the quality would be better.

2. Choose the right goals. You will be very motivated if you select goals that you’re excited about. It will be easy to put the time and energy into a goal that you’re really interested in, over one you’re just doing because you have to. Basically, you are more motivated if you are working towards something that you genuinely want to do or achieve. If you are forced to do goals that aren’t of particular interest, which happens a lot in the workplace, then find things that interest you within them. Sometimes you have to do work that you don’t like in order to get work that you do like.

3. Schedule breaks in your day. If you are constantly working you will get burned out and then your productivity will be zapped. Make sure you schedule regular breaks for yourself so that you can loosen up and recover the energy that you had lost. Tell yourself that you’re going to take ten minutes off after you complete a certain amount of work. For your breaks, you could take lunch, go get a coffee, run a short errand, just walk around or just talk to others at the office.

4. Get a support group. It’s important that you have other people who want you to be motivated just as much as you want yourself to be, and you can help them too. Get the support of your manager and co-workers so that they are holding you accountable and offer yourself as a member of their support group too. If a member of your support group sees that you’re fooling around at work or you’re slouching, they should go over to you and check in to help you get your motivation back.

5. Change your environment. If you don’t feel motivated it could be that there are too many distractions in your current environment. If you’re sitting in a cubicle every day, try to work in a conference room or even at home. Talk to your manager about the different options and see if that new environment helps you get more work done faster. If anything else, it will feel good to work from a different area and you won’t be as bored.

6. Have something to look forward to. When you know something good is coming up in your life, it’s easier to get motivated. That something could be a vacation you are planning, a night out with friends, a major conference or wedding or just a bigger project that you know is coming up. If you don’t have anything on the horizon, then start planning because that will make you push yourself harder.

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Business Tips, Delivery Service

5 Reasons Why Your eCommerce Business Should Ship with UDS!

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Your business is growing and your shipping needs are changing. There is allot to consider when choosing a shipping company that is right for your business.  Let United Delivery Service give you 5 reasons they are worth considering.

Meeting Diverse Needs

We strive to partner with progressive companies and to provide a high level delivery solution that will meet or exceed your customers’ highest expectations. UDS has tailored its solutions to specific industry requirements, ranging from pharmaceutical to floral and Residential to B2B. Our operation, as well as our software, can scale to handle the needs of small and large businesses alike.

Knowledgable & Responsive Staff

From Customer Service Representatives to Warehouse Personnel to Drivers, UDS understands that our staff is not only a reflection of our company, but also of yours. Through training, monitoring and audits, we continually strive to ensure that our staff is providing the best service possible. We have processes in place to ensure that staff is notified of any changes to regulations or customer SOP. We maintain a standard of excellence in our people, technology and service.

Flexible Solutions

At UDS, we chose to build our own technology, allowing us to quickly adapt to the growing technological needs of the industry. This allows for flexibility and responsiveness during integrations.More importantly, we can continually offer our customers the most advanced technology available, such as GPS and imaging technology and other integral tools to help pinpoint your deliveries. These technologies bring you total visibility into the delivery process.

Our services have been designed to offer flexibility as well. A single service may not suit the needs of every customer. Our Same Day, Next Day and Customized Routed services offer flexible options. Our services may be customized or combined to offer a complete shipping solution for your company.

VPOD

Real Time Package Visibility Through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Innovative Technology Seamless Integration Proprietary Software Real Time Tracking Barcode Scanning VPOD / VPOA GPS / GEO Coded Load Balance & Optimization.Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e. damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading.

Delivery Solutions

UDS has developed successful delivery solutions for various key industries over the past forty years. Together we can find a solutions that will work right for your company.

We offer options ranging from overnight delivery to customized routing solutions: Real-time package tracking and reporting, 24/7/365 customer support personnel, electronic signature capture, GPS, VPOD, VPOA, same day, next day, scheduled /static route solutions & transportation service solutions throughout the midwest.

United Delivery Service makes deliveries happen faster for businesses and consumers. We’ve developed a Midwest network positioned to enhance the speed and flexibility of last-mile delivery. We help consumers get products more quickly while lowering the cost of distribution for the businesses they buy from. Contact Us at http://www.uniteddeliveryservice.com/

 

 

 

 

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