Businesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.
Our innovative solutions include:
- Real-time tracking from our website (and other options)
- On-Time delivery (ability to adhere to time commitments during route optimization)
- “Wrong Address” warning at point of delivery
- Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
- 24/7 Customer Service
- GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
- Report and Analysis tools to ensure results meet or exceed your customers’ needs
We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control. Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:
Q. My package tracking is showing that there is a delay, how come?
A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from. Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay. This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.
Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.
A. We would be happy to relay a message to the driver on your behalf but please keep in mind that there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.
Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?
A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.
UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5244 http://uds-email.com/LindaV/