Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5244  http://uds-email.com/LindaV/

UDS-Business-Development-Specialist-Linda

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Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5243  http://uds-email.com/KarlieM/

UDS-Business-Development-Specialist-Karlie

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Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricks

Businesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

 

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.  

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5209 or http://uds-email.com/AngelaP/index.html

UDS-Business-Development-Specialist-Angela

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Business Tips, Delivery Service

UDS Offers a Better Customer Experience

customer20experience

Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to satisfy  your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they work with you, what they think and feel, and what you can do to make it better.

My name is Linda Vuong, a Business Development Specialist at United Delivery Service. I like to consider myself a problem solver because what I like best about my position is helping find the right delivery solution for customers.  If you haven’t heard of UDS before let me tell you a little about what we do best:

  1. We offer a Better Customer Experience. We provide quick response times to customer requests or complaints.  Rapid response to issues and challenges through our issue management system.  We believe you should always speak to a live person not a computer that is why I will always pick up my phone and get back to you quickly.
  2. Same Day/Next Day Service.  Providing the most reliable same day & next day services with complete professionalism is where we excel. As a faster, adaptable, and more cost-effective delivery partner, we will work with you to develop creative solutions that help you fulfill your consumer promise.
  3. Proprietary Technology.  We offer  Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading. With online ordering growing in record numbers UDS continues to be an innovator in technology by providing delivery assurance to its customers.
  4. Competitive Pricing.  We believe we can save you money on shipping costs including next day and same day deliveries.  We would like the opportunity to conduct a free shipping evaluation to see if we can help save you at least 10% on shipping costs!  Our prices are very competitive and our customer service is exceptional.

UDS-Business-Development-Specialist-Linda

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling, but also the process of purchasing, ordering, working with you, etc. I want you to know that UDS is here for you we want to be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Contact me at 630-930-5244!

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Business Tips

10 Traits of Fearless Leaders

Leadership-iStock_000009640368XSmallWho do you think of as a leader? What makes them a leader?  How do you differentiate good leaders from great ones?

We define leadership as the ability to motivate oneself and others to take positive action toward a goal.  Note that we start with motivating yourself.  If you are having trouble motivating yourself, chances are very good that you aren’t motivating much of anyone else either – at least not in a positive and engaging way!  Anytime that you tackle something challenging, something new, attempt to change yourself or your habits, it takes leadership to face the unknown, the difficult, the possibility that you will fail – and go forward anyway.  Leadership, by its definition, is
Creating a change for the better.  To do so takes boldness, courage, persistance, faith – fearlessness. Here are 10 traists of fearless leaders:

1)  They do not accept the answer of “No” or “It can’t be done” even if it is something that is a near impossibility. They are not afraid of rejection.

2)  They are trendsetters, not trend followers. They go against the grain to do something different, to better what is currently in place.

3)  They have a strong vision and can lead others. They can build a team of individuals to follow them.

4)  They will work tirelessly to achieve their goals. They will work harder than anyone else by doing whatever it takes to get the job at hand done.

5)  They win. They will not accept failure.

6)  They may get knocked down, but they don’t get knocked out. They dust themselves of frequently.

7)  They are always thinking one step ahead. They are continually thinking about the future.

8)  They study their opposition and find their weaknesses and go at them full throttle.

9)  They are stubborn. Nothing will get in their way to success.

10) They practice until perfect.  Nothing but perfection is acceptable.

When considering a regional carrier look to United Delivery Service to offer you exceptional customer service  and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201

 

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Business Tips, Delivery Service, Holiday Season

Be Prepared For 4th Quarter with these Ecommerce Tips!

The fourth quarter represents the holiday season. It includes some of the biggest holidays of the year – Halloween, Thanksgiving, Black Friday, Christmas and New Year’s Eve. Buyers are looking to host the best parties, give the best gifts, eat the best food and will dig deep into their wallets to do so. Many retailers report that they do as much as 50% of their annual sales in the last 3 months of the year.

The fourth quarter is a crazy time of year for retailers, holiday shoppers, and travelers. It affects all aspects of business operations from managing inventory stock levels, to shipping lead times and customer experience.

Be Prepared

Why are people talking about Q4 now? In order to do 50% of your annual sales in the last quarter of the year a seller, large or small, needs to have inventory in stock, have a plan for getting items to buyers in a timely manner, along with providing quality products among others. Time is money, and the sooner you start to prepare for Q4 the better your sales will be.

1. Know your Ecommerce calendar

“In the US, the Christmas season usually tips off after Thanksgiving, but as retailers grow more aggressive in taking on e-commerce, they are introducing holiday promotions and advertising for the holiday season as early as September—a phenomenon the industry pegs the Christmas creep.” – Bisnow reports.

Q4 Ecommerce sales holidays calendar:

  • Halloween – Oct 31 (4th largest online sales holiday)
  • Thanks Giving – Nov 23 (average online spending of $400 per user)
  • Black Friday – Nov 24
  • Cyber Monday – Nov 27
  • Green Monday – Dec 11
  • Free Shipping Day – Dec 16 (largest online sales day in Dec)

You probably should be preparing for those dates weeks ago! It’s not only about discounts and promotions. It’s also about making the most of the season and avoiding any spectacular crashes or customer care failures.

2. Give Your Website a Holiday Makeover

Even small changes can make a difference to your customers. A temporary seasonal makeover will add holiday cheer and encourage your customers to shop more. Try adding some snowflakes, holly, or other festive decorations. While you’re at it, add a banner announcing holidays deals or specials.

3. Optimize for Mobile Customers

People now spend more time on the internet on a mobile device than on a desktop computer (51 percent versus 42 percent), so if you’re not optimizing for mobile users, you’re just driving potential customers to your competitors. In fact, not having a mobile-optimized site is like closing your store for one full day every week. How are you going to capitalize on those limited offerings if you can’t reach the on-the-move crowd?

4. Run Limited Time Offers

Holiday selling is a great time for flash sales. Limited time offers create urgency and encourage customers to buy. Try using this tactic on slow-moving items as well as some from your best-seller list. By following these holiday selling tips you’ll likely increase your items sold, and you may be able to keep those slow-moving products from gathering dust.

5. Offer Special Promos to Loyal Customers

The holiday season is the perfect time to reward your loyal customers with deals that you’re not offering everyone. The gift of discount codes or free shipping is a great reward, and an enticement to shop more. Your social media channels are a good place to find your loyal customers. If they follow you on social media, you can reasonably assume they’re a fan of your brand. Post an exclusive promo code to Facebook, Twitter, or Instagram to let your most loyal customers know you appreciate their support.

6. Highlight Deals on Social Media

Speaking of social media, make sure that your followers know what you are offering this holiday season by highlighting your new products across your channels. It’s a way to advertise your gift guides, limited-time offers, and shipping discounts as well!

7. Ecommerce Marketing Automation

Traffic peak is coming. Surely not every user will complete their shopping experience. Automate abandoned cart recovery. Sign those users up for a newsletter or an automated product recommendation. Dig that traffic gold to maximize your returns on Ecommerce investments. Or loose out on over 90% of traffic which does not convert into sales.

United Delivery Service makes deliveries happen faster for businesses and consumers. We’ve developed a Midwest network positioned to enhance the speed and flexibility of last-mile delivery. We help consumers get products more quickly while lowering the cost of distribution for the businesses they buy from. Contact us today 630-930-5201. http://www.uniteddeliveryservice.com/index.html 

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Business Tips, Delivery Service

5 Reasons Why Your eCommerce Business Should Ship with UDS!

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Your business is growing and your shipping needs are changing. There is allot to consider when choosing a shipping company that is right for your business.  Let United Delivery Service give you 5 reasons they are worth considering.

Meeting Diverse Needs

We strive to partner with progressive companies and to provide a high level delivery solution that will meet or exceed your customers’ highest expectations. UDS has tailored its solutions to specific industry requirements, ranging from pharmaceutical to floral and Residential to B2B. Our operation, as well as our software, can scale to handle the needs of small and large businesses alike.

Knowledgable & Responsive Staff

From Customer Service Representatives to Warehouse Personnel to Drivers, UDS understands that our staff is not only a reflection of our company, but also of yours. Through training, monitoring and audits, we continually strive to ensure that our staff is providing the best service possible. We have processes in place to ensure that staff is notified of any changes to regulations or customer SOP. We maintain a standard of excellence in our people, technology and service.

Flexible Solutions

At UDS, we chose to build our own technology, allowing us to quickly adapt to the growing technological needs of the industry. This allows for flexibility and responsiveness during integrations.More importantly, we can continually offer our customers the most advanced technology available, such as GPS and imaging technology and other integral tools to help pinpoint your deliveries. These technologies bring you total visibility into the delivery process.

Our services have been designed to offer flexibility as well. A single service may not suit the needs of every customer. Our Same Day, Next Day and Customized Routed services offer flexible options. Our services may be customized or combined to offer a complete shipping solution for your company.

VPOD

Real Time Package Visibility Through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Innovative Technology Seamless Integration Proprietary Software Real Time Tracking Barcode Scanning VPOD / VPOA GPS / GEO Coded Load Balance & Optimization.Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e. damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading.

Delivery Solutions

UDS has developed successful delivery solutions for various key industries over the past forty years. Together we can find a solutions that will work right for your company.

We offer options ranging from overnight delivery to customized routing solutions: Real-time package tracking and reporting, 24/7/365 customer support personnel, electronic signature capture, GPS, VPOD, VPOA, same day, next day, scheduled /static route solutions & transportation service solutions throughout the midwest.

United Delivery Service makes deliveries happen faster for businesses and consumers. We’ve developed a Midwest network positioned to enhance the speed and flexibility of last-mile delivery. We help consumers get products more quickly while lowering the cost of distribution for the businesses they buy from. Contact Us at http://www.uniteddeliveryservice.com/

 

 

 

 

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