Delivery Service

Your First Choice in Last Mile Delivery!

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The last mile can make or break the retail experience for many consumers. Thus, it’s critical for merchants entering the e-commerce arena to select the optimal B-to-C delivery partner.

What factors point to a good carrier? First and foremost, the carrier must understand your customers. The need for such understanding extends to every market in which you do business because no two markets – or consumer groups – are precisely the same. Also, the carrier must offer competitive pricing, an excellent customer experience and convenient delivery options that respond to customer needs.

Selecting a Partner
When looking at a one-stop parcel service, it’s important to evaluate the company’s image and whether it possesses a specialized B-to-C network. Of course, its coverage in terms of regions is a key factor, too.

Convenience
The best delivery partner for purposes of customer convenience will offer alternate delivery options to assure successful and convenient deliveries. For example, a courier might deliver to a home, safe place, neighbor or office. Likewise, a courier may offer a parcel shop that’s located on the customer’s way to work, has extended operating hours or is co-located at a shopping facility.

Our United Delivery Service programs  have been designed and developed over many years to cater to a wide range of shipping needs. Should the occasion arise, our software and services are flexible enough to respond and adapt quickly to meet any customer’s needs.  Call Customer Service: 630-930-5201

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Business Tips, Delivery Service

Spring Clean the Office for Increased Productivity!

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It’s officially spring!

Whether you’re already soaking up the sun on a park bench or still digging your home out from recent winter weather, warmer temperatures are around the corner— it’s time to lighten things up in your workspace. Here’s how.

Clearing clutter is a common practice for businesses and individuals alike. After tax time, it’s great to pack up your receipts and projects from the past year and focus on what’s new. It’s also the best time to clean your office, get rid of the old equipment you don’t need and upgrade the new equipment that you do.

1. Physically Clean Your Office: Following cold and flu season, a clean office can reduce the risk of continually spreading germs throughout the office. Although sick employees should be encouraged to clean their work stations when returning to work, a thorough de-germing will help keep your workforce healthy and organized.

2. Give electronics some TLC: Your computer and other devices are your loyal servants and come in contact with all sorts of dirt every day. Take time to show them some love when you’re spring-cleaning. They’ll be more pleasant to use and will likely work better and live longer. Start with a can of compressed air and clean dust and crumbs from the keyboard, and then wipe down the keys, mouse, and housing with a damp cloth. A cotton swab dipped in alcohol or vinegar is great for getting into crevices. Do the same for you printer, phones, tablet, etc. For cleaning LCD screens, use a product designed especially for that use.

3. Clear The Memory: It’s important to clean the cloud periodically to maximize your memory usage. While spring cleaning the office, take the time to monitor what’s currently in the cloud and delete documents that are no longer relevant.

4. Clean Up Your Hard Drive: When hard drives get full, it can hamper the performance of your computer. If your company’s computers are older, make sure you regularly run scans to compress and optimize files on the hard drive. By doing so, you can enhance the computer’s performance.

5. Recycle Old Reports: If you’ve got a ton of old paper reports lying around, disassemble them and consider reusing them. Single-sided pages can be used to print non-essential documents, including drafts and notes. Everything else can be recycled, clearing up shelf space for more recent documents.

6. Organize: For the files that you’ve chosen to keep on the cloud, organize them in a method that is easy for any employee to follow. Make sure that every one of your documents is in a logical folder and easily accessible.

7. Disinfect Your Phone: It is a well-known fact that phones can quickly become disgusting. One way to prevent this is to keep anti-bacterial microfiber cloths that are specifically made for phones with you. If you don’t have them, mix a 40/60 alcohol/water solution into a spray bottle, and spray a phone-safe cloth to wipe your phone free of germs.

 

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Business Tips

A Positive Attitude at Work can be the Key to your Success

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Maintaining a positive attitude at work will benefit your career and steer you towards a promotion.  However, maintaining a positive attitude on a daily basis in the workplace is harder than you may think. Work is stressful and challenging, and most professionals face deadlines and obstacles on a weekly (if not daily) basis. This is not an environment that fosters a positive attitude – you really have to work at it.

Here are some tips for maintaining a positive attitude at work:

1) Be a Good Communicator

Communication is at the heart of almost everything we do, both in our professional and personal lives. An ability to communicate successfully can drastically impact how well we work with others, how quickly projects are completed and the overall quality of work-product. The better communicator you are, the more likely you’ll avoid misunderstandings, which often lead to frustration, confusion and even anger.

One good way to improve communication is through project management tools. When collaborating with team members at work, it’s especially important to keep the lines of communication open.

2) Minimize Stress

Stress can be a killer, both literally and figuratively. Reducing stress while in the office is necessary if you hope to have a positive attitude from nine-to-five. There are many things you can do to keep your stress levels down at work; take breaks, create a calming office environment and slowing down are just a few examples.

3) Work Well With Others

Getting along with those you work with is key to a happy work place! Office politics, competitiveness, and differences in personality can make it difficult to get along colleagues. However, making a concerted effort to keep the peace will make everyone happy. Here are some recommendations for ways to stay relaxed and positive with colleagues.

4) Don’t Over Do It

Work burnout will destroy any potential for a positive attitude at work. A work/life balance is imperative to a happy life at the office. Remember, all work and no play makes Jack a dull boy! Keep in mind, work burnout can sneak up on you. Before you know it you’re dreading going to work, your mood suffers, and eventually your performances suffers. Therefore, it’s important to consciously work on maintaining your work/life balance, before things get out of hand.

5) Pay Attention to Your Mood

It’s not possible to be happy all the time. However, you do have the ability to control your mood if you’re aware of it. If something at the office frustrates you, take note and do what you can to improve your mood. In addition, take necessary steps to avoid whatever it was that put you in this frustrated mood. And, pay attention to what gets your positive juices flowing. When you know what puts you in a positive place you know what to do to improve your mood.

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Business Tips

Business Tips for 2018

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The best way to succeed in business is going beyond ordinary, exploring new horizons, taking constant risks and having a strong foundation. There is a time for planning and a time for achieving. 2018 can be the year when you can rectify all your previous mistakes take your business to a new height.  Here are some basic tips for you to follow and not fall in the pit of loses in the new year!

Set Sales Goals

When you don’t have a set goal, it’s hard to read between the lines, i.e. setting an annual and monthly sales goal is an important aspect. Sit with your whole team in the very beginning of the year and plan a layout, including sales target and how to achieve it. If you have a concrete plan and a set number, you will be determined to reach that

Don’t be afraid to make big mistakes

The best things that happen in a business most often happen on the heels of failure. Don’t be afraid to fail; it’s proof that you are meant to be a successful entrepreneur. The only difference between people who are hugely successful and those who aren’t is the time it takes them to get back up after being knocked down.

Little companies always move faster

The big guy may have the corner on money but the little guy usually has the corner on creativity. Take some time to sit down and figure out how your big rival is promoting their brand and plan something smarter and more creative for yours.

Choose only really good people

Make sure you pick good people to build your business with, as they’ll determine 80% of your success. The best people are honest and have lots of enthusiasm. Don’t worry too much about their level of experience when you’re interviewing, as the right attitude always delivers much more than just experience.

Focus on what’s already working for you and do more of it

When you look for ways to expand your business, the real pot of gold is usually the same stuff that’s already proven successful. So, before you move on to the next exciting project or a new strategy, slow down. Do a lot more of what’s already working and then do the new stuff.

Never stop networking

Never stop pushing, never stop networking. Keep looking for business or providing the best service. It’s hard to always believe, but as a self-employed person, you simply have no choice. Never stop.

Stop putting it off

Procrastination is the enemy of success. The time you waste on stalling breeds guilt, and guilt deflates energy and sometimes even leads to depression. When you feel stuck and can’t seem to move ahead, always remember that you don’t have to get it right, you must just get it going.

Be decisive

Don’t wait for everything to be perfect. Instead of seeking the impossible, efficient decision makers tend to leap without all the answers and trust that they’ll be able to build their wings on the way down.

Make sure you know what not to do

Everyone should have their own ‘Not to Do’ list. I sit down regularly and make a list of all the things I have spent time on that have amounted to nothing. It’s smart to post your ‘Not to Do’ list where you’re bound to see it so you’re reminded to do more productive things that give a better return on the time you spend at work.

Don’t do it alone

You need a support system when building a business. There are organisations such as the NSBC who can help with advice and inspiration, as well as quality networking opportunities. When you’re starting a business, experienced guidance is the best support system of all.

Be different

Challenge the status quo, get out of your comfort zone, do things differently and stretch your abilities. Stretching your abilities will make you great.

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Delivery Service

Prepare for the 2017 Shipping Season!

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As we enter the height of peak shipping season, it’s a good time to start preparing your game plan.   Whether you’re a business owner of an e-commerce or brick and mortar store – or even a warehouse operations manager – the tips and tricks listed below can help you grasp a better understanding of what you should be doing to assemble your team and plan of action for peak season.

Peak season should be at the top of your mind year-round. 

In the months leading up to peak season, you should be making great strides each day to ensure that peak season goes off without a hitch – not something that you simply just “get through”. When thinking about how far in advance you should plan your logistics – just know that consumers are thinking about and researching their potential purchases months before they actually purchase anything in the peak buying month of November.

Understand when each customer’s “peak season” is.  

Each of your customer’s peak season may differ depending on what commodity they sell. It wouldn’t be wise to take on all customers who share the same peak season. The more spaced out your customer’s peak seasons are, the less stretched you’ll be for available freight options.

Plan to use insurance.  

During peak season, theft increases due to freight being unattended during long holiday weekends. In October, theft surges to an all-time high. Insurance is not something you ever want to skimp on, but especially not during peak season.

The reality of shipping costs, time, and demand. 

When the demand for freight shipping goes up, so do the prices. It’s the reality of the situation, but the sooner you educate your customers about this, the less shocked they’ll be about it when peak season rolls around.

Be transparent. 

Customers want transparent and generous return policies. Don’t try to hide anything in the fine print, especially during the upcoming holiday season when tensions are high. Be upfront and honest with customers about how you handle returns if they’re not satisfied with your product or service. If you’re an eCommerce retailer, know that over 50% of customers back out of a purchase if there is no offer for free return shipping.

Provide convenience. 

By now it comes as no shock that consumers want instant gratification. The moment you make a purchase or interaction difficult for a consumer, they back down and move onto your competitor who provided a much more pleasant and seamless experience. By offering little incentives such as in-store pick-ups, limited time sales and promotions, and free shipping, your customer is much more convinced they are making the right purchase.

Test your customer experience.

Try walking through the customer’s experience when making a purchase at your store or online website. Was it a fluid and guided process? Are you providing customers with all the information they need to make a purchase? Is there room to provide a more customized experience? These are the questions you should be asking yourself in the months leading up to peak season.

Although patterns will change and certain events simply cannot be anticipated for, it’s important for industries and companies alike, to learn from past years and analyze what works, what doesn’t, and what you could be doing even more of.

Be efficient in crunch times.

With events like Cyber Monday, companies see a huge spike in orders. Those who make it successfully through these specific sales days are those who have quick turnaround, a report by Kurt Salmon, a global management consultancy firm, stated. Researchers in the report found that Cyber Monday (the Monday after the Thanksgiving weekend) is the largest online shopping day, which puts more pressure on getting items out of the warehouse faster.

Automate simple processes.

In the packaging industry, some facilities still spend several man hours taping, assembling boxes, void-filling boxes, packing, labeling and moving products out the warehouse door. With the peak season quickly approaching, look for automation opportunities that reduce package handling. This will increase throughput, reduce labor costs for temporary employees and allow you to focus more on customer satisfaction.

Contact UDS for more information: http://www.uniteddeliveryservice.com.

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Delivery Service, tradeshows

The UDS Team Will Attend Parcel Forum 2017!

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PARCEL Forum has been hitting all the right notes for the past 15 years! From day one, they’ve been steadfast in their mission to serve the unique and ever-changing needs of professionals who are responsible for the shipping, distribution and delivery of parcel-sized (<70lbs) packages. This unwavering commitment has helped thousands of small-package professionals learn how to ship more packages, more frequently, more efficiently, and more cost-effectively. Whether you are new to the industry or a veteran, attending PARCEL Forum will be music to your ears!

One of the regional carriers that has had tremendous success and growth is United Delivery Service. Started in 1972 and based in Chicago, UDS provides next day and same day delivery solutions for retail, ecommerce, payroll, pharmaceutical and office supply companies.  Their success is a total team effort as their staff is committed to helping create the best delivery experience for your customers.

United Delivery Service will be at this years Parcel Forum 2017 event at the Gaylord Opryland Resort in Nashville, September 18-20.  UDS will be at booth#338

The First Choice…In Last Mile Delivery

 

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Business Tips

Communicate Better with Your Coworkers at the Office.

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You’d think we’d all be master communicators. All we do all day long is communicate. Talking, chatting, texting, emailing. Yet despite how often we do it, there’s always room for improvement.

Effectively communicating with coworkers is something you cannot afford to overlook. There are many things which can make or break the success of a company, and communication is certainly one of them. Despite the important role clear communication plays in the workplace, there are many employees that have not been trained in effectively communicating with coworkers.

7 Ways to Communicate Better with Your Coworkers:

1. Don’t bury the lede

Whatever your main point is, start there. If you need something, ask for it clearly. Be direct. Be concise.

2. Be a better listener

Effective communication, by definition, is a two-way street. Start out by making sure you’re hearing the message others are trying to deliver to you.

Don’t try to multi-task while someone’s trying to get information into your brain. Stop thinking about how you’re going to respond. Just listen, or slow down and really read the entire email, don’t skim it.

You can only respond effectively if you understand clearly what they’re trying to say. If they’re not being clear, ask them.

3. Understand your personal communication style

We all have our own communication preferences regarding the words and media we use. We’re also communicating nonverbal information through our tone and body language. Are you an eye-roller? Do you insist on including emojis in every thread? Do you speak in acronyms or corporate jargon? Do you ramble on about your pet peeves or memories of past times before getting to the point?

Take a good look at your own communication style preferences, strengths, and weaknesses. Don’t just listen to others. Listen to yourself. We all have pet phrases we get into the habit of using. Do those phrases help or hurt our message? Do they help people listen to us more attentively or tune us out?

Does your language build bridges? Encourage conversations? Inspire ideas? Or do people shut down? Ignore you? Talk over / past / around you? These are all clues as to whether or not your coworkers value you and what you have to say.

When you see that your message isn’t getting across, don’t automatically assume the recipient is the communication obstacle. It might be you. If it keeps happening, figure out how you can connect better with this person or in the specific setting. And that’s the key: create a connection, find a common thread you can both relate to authentically.

4. Respect people’s preferred communication methods/tools

We have so many communication options now. Almost too many. Everyone has their preferred medium. Respect that. If someone is notorious for not digging through long email threads, don’t expect them to find the question you asked of them if it’s buried inside your latest tome.

Do you have a coworker who never answers their phone? Stop calling. She’s probably communicating to you through some other tool. Use it.

5. Pick your moments

This one is so important. Sometimes it’s not how you’re saying it – the problem is when it’s being said.

If you’re concerned someone isn’t pulling their weight or making some mistake, raise it directly with them, not in public at the team meeting. Don’t assume the urgent issue you need to resolve right now is someone else’s priority. They have their own urgent issues, so don’t charge at them or send all-CAPS messages demanding a response right now.

Other bad moments? How about the all-hours emails and calls? An “always open” work environment wears people down.

Last, have some empathy for someone who’s stressed out. We all go there. Make some allowances when someone is obviously having a bad day. Even for those who are master communicators – stress can make idiots of us all. So learn when to give someone a break. Give it a rest. Your urgency doesn’t make it their urgency. Let the stressful time pass, and then make your request. You may discover it will happen all that much faster, and with less drama.

6. Build relationships, but stay professional

Of course there’s room to talk about non-work stuff with coworkers. We want to. We want to get along with and find common ground with the people we work with Everyone wants to feel connected to their coworkers to some degree. Getting personal at the right times helps us see coworkers as individuals, as real people with feelings.

But there’s personal and there’s personal. Don’t cross professional lines. A team chat channel isn’t Sunday brunch. No one wants to hear about your love life. TMI. It’s easy to cross this line with our business digital tools, since they feel and act like our social digital spaces. We need to remember they’re not appropriate for personal communication.

7. Stay constructive

When you do have to deliver a difficult message, stay constructive. The goal in communicating this message is to get a better result. Embarrassing someone or getting aggressive with them isn’t going to lead to a better result. No one shows up wanting to do a bad job.

8. Address mistakes

Whenever there’s a miscommunication that’s in the way of progress, address it quickly. Letting it fester doesn’t make future communications any easier.

Always be the first to admit whenever you’ve made a mistake. Apologize sincerely. Fix the mistake as best you can. By the same token, if someone else makes a mistake, don’t rub it in. Be gracious. Learn to forgive. Because holding on to anger only hurts you — not them.

As you work to improve your own communication skills, keep one guiding principle in mind: treat others with respect and consideration (aka “don’t be a jerk”). If you can master that, people will definitely be more open to what you’re saying.

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