Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5244  http://uds-email.com/LindaV/

UDS-Business-Development-Specialist-Linda

Advertisements
Standard
Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5243  http://uds-email.com/KarlieM/

UDS-Business-Development-Specialist-Karlie

Standard
Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricks

Businesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

 

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.  

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5209 or http://uds-email.com/AngelaP/index.html

UDS-Business-Development-Specialist-Angela

Standard
Business Tips, Delivery Service

UDS Offers a Better Customer Experience

customer-service.0822.12

Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to satisfy  your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they work with you, what they think and feel, and what you can do to make it better.

My name is Karlie Malizzio, a Business Development Specialist at United Delivery Service. I like to consider myself a problem solver because what I like best about my position is helping find the right delivery solution for customers.  If you haven’t heard of UDS before let me tell you a little about what we do best:

  1. We offer a Better Customer Experience. We provide quick response times to customer requests or complaints.  Rapid response to issues and challenges through our issue management system.  We believe you should always speak to a live person not a computer that is why I will always pick up my phone and get back to you quickly.
  2. Same Day/Next Day Service.  Providing the most reliable same day & next day services with complete professionalism is where we excel. As a faster, adaptable, and more cost-effective delivery partner, we will work with you to develop creative solutions that help you fulfill your consumer promise.
  3. Proprietary Technology.  We offer  Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading. With online ordering growing in record numbers UDS continues to be an innovator in technology by providing delivery assurance to its customers.
  4. Competitive Pricing.  We believe we can save you money on shipping costs including next day and same day deliveries.  We would like the opportunity to conduct a free shipping evaluation to see if we can help save you at least 10% on shipping costs!  Our prices are very competitive and our customer service is exceptional.

UDS-Business-Development-Specialist-Karlie

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling, but also the process of purchasing, ordering, working with you, etc.  UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Contact me at 630-930-5243

Standard
Business Tips, Delivery Service

UDS Provides a Better Customer Experience.

customer-service.0822.12Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to satisfy  your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they work with you, what they think and feel, and what you can do to make it better.

My name is Angela Parisi, a Business Development Specialist at United Delivery Service. I like to consider myself a problem solver because what I like best about my position is helping find the right delivery solution for customers.  If you haven’t heard of UDS before let me tell you a little about what we do best:

  1. We offer a Better Customer Experience. We provide quick response times to customer requests or complaints.  Rapid response to issues and challenges through our issue management system.  We believe you should always speak to a live person not a computer that is why I will always pick up my phone and get back to you quickly.
  2. Same Day/Next Day Service.  Providing the most reliable same day & next day services with complete professionalism is where we excel. As a faster, adaptable, and more cost-effective delivery partner, we will work with you to develop creative solutions that help you fulfill your consumer promise.  
  3. Proprietary Technology.  We offer  Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading. With online ordering growing in record numbers UDS continues to be an innovator in technology by providing delivery assurance to its customers.
  4. Competitive Pricing.  We believe we can save you money on shipping costs including next day and same day deliveries.  We would like the opportunity to conduct a free shipping evaluation to see if we can help save you at least 10% on shipping costs!  Our prices are very competitive and our customer service is exceptional.

UDS-Business-Development-Specialist-Angela

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling, but also the process of purchasing, ordering, working with you, etc. I want you to know that UDS is here for you we want to be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Contact me at 630-930-5209!

Standard
Business Tips

10 Traits of Fearless Leaders

Leadership-iStock_000009640368XSmallWho do you think of as a leader? What makes them a leader?  How do you differentiate good leaders from great ones?

We define leadership as the ability to motivate oneself and others to take positive action toward a goal.  Note that we start with motivating yourself.  If you are having trouble motivating yourself, chances are very good that you aren’t motivating much of anyone else either – at least not in a positive and engaging way!  Anytime that you tackle something challenging, something new, attempt to change yourself or your habits, it takes leadership to face the unknown, the difficult, the possibility that you will fail – and go forward anyway.  Leadership, by its definition, is
Creating a change for the better.  To do so takes boldness, courage, persistance, faith – fearlessness. Here are 10 traists of fearless leaders:

1)  They do not accept the answer of “No” or “It can’t be done” even if it is something that is a near impossibility. They are not afraid of rejection.

2)  They are trendsetters, not trend followers. They go against the grain to do something different, to better what is currently in place.

3)  They have a strong vision and can lead others. They can build a team of individuals to follow them.

4)  They will work tirelessly to achieve their goals. They will work harder than anyone else by doing whatever it takes to get the job at hand done.

5)  They win. They will not accept failure.

6)  They may get knocked down, but they don’t get knocked out. They dust themselves of frequently.

7)  They are always thinking one step ahead. They are continually thinking about the future.

8)  They study their opposition and find their weaknesses and go at them full throttle.

9)  They are stubborn. Nothing will get in their way to success.

10) They practice until perfect.  Nothing but perfection is acceptable.

When considering a regional carrier look to United Delivery Service to offer you exceptional customer service  and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201

 

Standard
Delivery Service

Get to Know UDS!

Get to Know United Delivery Service!

fullsizeoutput_6f1e

At UDS the customer experience is our top priority. Our focus is to provide you with a superior experience with the highest levels of quality and service. We want you to Get to Know United Delivery Service Better.  We believe our customers deserve a great delivery experience, having their products delivered fast and hassle free.

Our Issue Management process helps to  identify and resolve issues quickly and efficiently. If you are having problems with missing or lost packages our customer service and business development experts are standing by ready to help.

Our issue management process is so easy to use! We pride ourselves on our ability to identify and resolve issues as quickly as possible.

Proprietary Technology

Issues Our Team Receive Include:

  • Undelivered packages
  • Change of address
  • Late delivery
  • Delivered to wrong address
  • Damaged Package
  • ETA of Package
  • Driver compliment
  • Driver complaint

The UDS Issue Management Process:

  • Submit your issue and tracking number through our website at http://www.uniteddeliveryservice.com
  • Once we receive your issue we will look into it right away
  • Next we will report back to you on the status of your open issue

Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call 630-930-5243!

Screen Shot 2018-05-17 at 8.59.04 AM.png
Standard