Business Tips, Delivery Service

Tips to Nail Your Presentation!

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No matter your position within a company at some point you will be expected to give a presentation whether it be to a large audience or a small group.  It can be nerve wrecking to try and win over the audience with your message.  Don’t get too worked up here are some tips from some of the pros on giving a killer presentation:

Show some energy — No great presentation can be delivered like a conversation. You’re not lecturing to a college class, you’re not at a cocktail party and you’re not chatting with a small group in a board meeting. You’re on stage! People are sitting in their chairs for too long — most of them squirming. Many of them have their iPhones and laptops ready to command their attention the moment that you start sucking. You’re on stage — act like it! Get out of your comfort zone. You need to be an order of magnitude more perky than you would feel comfortable with in a normal conversation.

Tell a story — Every great presentation tells a story. Stories have starts, middles and ends. They are human and touch emotions. The bring your product to life. They are not buzzwords or bullet points. Why do people think that buzzwords are going to interest audiences?

Learn how to structure — Telling a story is one thing. But make sure that you’re structured in the way you communicate. You need to break down your message into key components. It is generally best if you have a “theme” or “thesis” which if the main point you want to get across. You then need sub-themes or “supporting evidence” to reinforce your key theme. These are weaved through your story.

KISS — (keep it simple, stupid) The goal of the presentation is just to give the audience a basic sense of what you do and why it matters. Don’t confuse this with a tour-de-force education on the finer details of how your company operations. They simply need to know: who has a problem? how are you solving this problem? why does this matter? how big of a problem is it — really?

 Make it visual — Bullet point were the worst thing ever created for group presentations. Nobody wants to read your text on a big screen. If you’re going to do that why not just print out your presentation and leave it on my seat. Far more expedient. Your presentation should have almost no bullet points. The way to capture an audience’s attention is visually. Pictures set the image, your voice tells what would have been in the bullet points.

Eye Contact – Match eye contact with everyone in the room. I’ve also heard from salespeople that you shouldn’t focus all your attention on the decision maker since secretaries and assistants in the room may hold persuasive sway over their boss.

Come Early, Really Early – Don’t fumble with powerpoint or hooking up a projector when people are waiting for you to speak. Come early, scope out the room, run through your slideshow and make sure there won’t be any glitches. Preparation can do a lot to remove your speaking anxiety.

When considering a regional carrier look to United Delivery Service to offer you exceptional customer service and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201

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Business Tips

10 Traits of Fearless Leaders

Leadership-iStock_000009640368XSmallWho do you think of as a leader? What makes them a leader?  How do you differentiate good leaders from great ones?

We define leadership as the ability to motivate oneself and others to take positive action toward a goal.  Note that we start with motivating yourself.  If you are having trouble motivating yourself, chances are very good that you aren’t motivating much of anyone else either – at least not in a positive and engaging way!  Anytime that you tackle something challenging, something new, attempt to change yourself or your habits, it takes leadership to face the unknown, the difficult, the possibility that you will fail – and go forward anyway.  Leadership, by its definition, is
Creating a change for the better.  To do so takes boldness, courage, persistance, faith – fearlessness. Here are 10 traists of fearless leaders:

1)  They do not accept the answer of “No” or “It can’t be done” even if it is something that is a near impossibility. They are not afraid of rejection.

2)  They are trendsetters, not trend followers. They go against the grain to do something different, to better what is currently in place.

3)  They have a strong vision and can lead others. They can build a team of individuals to follow them.

4)  They will work tirelessly to achieve their goals. They will work harder than anyone else by doing whatever it takes to get the job at hand done.

5)  They win. They will not accept failure.

6)  They may get knocked down, but they don’t get knocked out. They dust themselves of frequently.

7)  They are always thinking one step ahead. They are continually thinking about the future.

8)  They study their opposition and find their weaknesses and go at them full throttle.

9)  They are stubborn. Nothing will get in their way to success.

10) They practice until perfect.  Nothing but perfection is acceptable.

When considering a regional carrier look to United Delivery Service to offer you exceptional customer service  and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201

 

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Delivery Service, tradeshows

UDS To Exhibit at World Home Delivery 2018!

 

UDS_Home-Delivery-World-2018.jpgHome Delivery World is where big box and mid-size retailers, etailers, brands, grocers, and their solution providers gather to showcase services and stay abreast of the trends in retail. You can choose between visiting the free expo and on-floor seminars as a visitor, or registering to attend the full VIP conference. Home Delivery World started out as a small conference with the goal of helping retailers get their products to their consumers. eCommerce, however, is an industry exploding with growth and now so is our once-modest conference.

This is the only event to bring together retailers to learn about innovations across home delivery. Home Delivery World Conference 2018 will be held at the AmericasMart Center, Atlanta, GA on April 18-19, 2018.

The team at United Delivery Service will be attending the show please stop by BOOTH #316 and learn more about how UDS provides expertise that can deliver competitive advantages for your company through proprietary software technology.

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Business Tips

A Positive Attitude at Work can be the Key to your Success

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Maintaining a positive attitude at work will benefit your career and steer you towards a promotion.  However, maintaining a positive attitude on a daily basis in the workplace is harder than you may think. Work is stressful and challenging, and most professionals face deadlines and obstacles on a weekly (if not daily) basis. This is not an environment that fosters a positive attitude – you really have to work at it.

Here are some tips for maintaining a positive attitude at work:

1) Be a Good Communicator

Communication is at the heart of almost everything we do, both in our professional and personal lives. An ability to communicate successfully can drastically impact how well we work with others, how quickly projects are completed and the overall quality of work-product. The better communicator you are, the more likely you’ll avoid misunderstandings, which often lead to frustration, confusion and even anger.

One good way to improve communication is through project management tools. When collaborating with team members at work, it’s especially important to keep the lines of communication open.

2) Minimize Stress

Stress can be a killer, both literally and figuratively. Reducing stress while in the office is necessary if you hope to have a positive attitude from nine-to-five. There are many things you can do to keep your stress levels down at work; take breaks, create a calming office environment and slowing down are just a few examples.

3) Work Well With Others

Getting along with those you work with is key to a happy work place! Office politics, competitiveness, and differences in personality can make it difficult to get along colleagues. However, making a concerted effort to keep the peace will make everyone happy. Here are some recommendations for ways to stay relaxed and positive with colleagues.

4) Don’t Over Do It

Work burnout will destroy any potential for a positive attitude at work. A work/life balance is imperative to a happy life at the office. Remember, all work and no play makes Jack a dull boy! Keep in mind, work burnout can sneak up on you. Before you know it you’re dreading going to work, your mood suffers, and eventually your performances suffers. Therefore, it’s important to consciously work on maintaining your work/life balance, before things get out of hand.

5) Pay Attention to Your Mood

It’s not possible to be happy all the time. However, you do have the ability to control your mood if you’re aware of it. If something at the office frustrates you, take note and do what you can to improve your mood. In addition, take necessary steps to avoid whatever it was that put you in this frustrated mood. And, pay attention to what gets your positive juices flowing. When you know what puts you in a positive place you know what to do to improve your mood.

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Business Tips

Business Tips for 2018

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The best way to succeed in business is going beyond ordinary, exploring new horizons, taking constant risks and having a strong foundation. There is a time for planning and a time for achieving. 2018 can be the year when you can rectify all your previous mistakes take your business to a new height.  Here are some basic tips for you to follow and not fall in the pit of loses in the new year!

Set Sales Goals

When you don’t have a set goal, it’s hard to read between the lines, i.e. setting an annual and monthly sales goal is an important aspect. Sit with your whole team in the very beginning of the year and plan a layout, including sales target and how to achieve it. If you have a concrete plan and a set number, you will be determined to reach that

Don’t be afraid to make big mistakes

The best things that happen in a business most often happen on the heels of failure. Don’t be afraid to fail; it’s proof that you are meant to be a successful entrepreneur. The only difference between people who are hugely successful and those who aren’t is the time it takes them to get back up after being knocked down.

Little companies always move faster

The big guy may have the corner on money but the little guy usually has the corner on creativity. Take some time to sit down and figure out how your big rival is promoting their brand and plan something smarter and more creative for yours.

Choose only really good people

Make sure you pick good people to build your business with, as they’ll determine 80% of your success. The best people are honest and have lots of enthusiasm. Don’t worry too much about their level of experience when you’re interviewing, as the right attitude always delivers much more than just experience.

Focus on what’s already working for you and do more of it

When you look for ways to expand your business, the real pot of gold is usually the same stuff that’s already proven successful. So, before you move on to the next exciting project or a new strategy, slow down. Do a lot more of what’s already working and then do the new stuff.

Never stop networking

Never stop pushing, never stop networking. Keep looking for business or providing the best service. It’s hard to always believe, but as a self-employed person, you simply have no choice. Never stop.

Stop putting it off

Procrastination is the enemy of success. The time you waste on stalling breeds guilt, and guilt deflates energy and sometimes even leads to depression. When you feel stuck and can’t seem to move ahead, always remember that you don’t have to get it right, you must just get it going.

Be decisive

Don’t wait for everything to be perfect. Instead of seeking the impossible, efficient decision makers tend to leap without all the answers and trust that they’ll be able to build their wings on the way down.

Make sure you know what not to do

Everyone should have their own ‘Not to Do’ list. I sit down regularly and make a list of all the things I have spent time on that have amounted to nothing. It’s smart to post your ‘Not to Do’ list where you’re bound to see it so you’re reminded to do more productive things that give a better return on the time you spend at work.

Don’t do it alone

You need a support system when building a business. There are organisations such as the NSBC who can help with advice and inspiration, as well as quality networking opportunities. When you’re starting a business, experienced guidance is the best support system of all.

Be different

Challenge the status quo, get out of your comfort zone, do things differently and stretch your abilities. Stretching your abilities will make you great.

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Business Tips

Communicate Better with Your Coworkers at the Office.

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You’d think we’d all be master communicators. All we do all day long is communicate. Talking, chatting, texting, emailing. Yet despite how often we do it, there’s always room for improvement.

Effectively communicating with coworkers is something you cannot afford to overlook. There are many things which can make or break the success of a company, and communication is certainly one of them. Despite the important role clear communication plays in the workplace, there are many employees that have not been trained in effectively communicating with coworkers.

7 Ways to Communicate Better with Your Coworkers:

1. Don’t bury the lede

Whatever your main point is, start there. If you need something, ask for it clearly. Be direct. Be concise.

2. Be a better listener

Effective communication, by definition, is a two-way street. Start out by making sure you’re hearing the message others are trying to deliver to you.

Don’t try to multi-task while someone’s trying to get information into your brain. Stop thinking about how you’re going to respond. Just listen, or slow down and really read the entire email, don’t skim it.

You can only respond effectively if you understand clearly what they’re trying to say. If they’re not being clear, ask them.

3. Understand your personal communication style

We all have our own communication preferences regarding the words and media we use. We’re also communicating nonverbal information through our tone and body language. Are you an eye-roller? Do you insist on including emojis in every thread? Do you speak in acronyms or corporate jargon? Do you ramble on about your pet peeves or memories of past times before getting to the point?

Take a good look at your own communication style preferences, strengths, and weaknesses. Don’t just listen to others. Listen to yourself. We all have pet phrases we get into the habit of using. Do those phrases help or hurt our message? Do they help people listen to us more attentively or tune us out?

Does your language build bridges? Encourage conversations? Inspire ideas? Or do people shut down? Ignore you? Talk over / past / around you? These are all clues as to whether or not your coworkers value you and what you have to say.

When you see that your message isn’t getting across, don’t automatically assume the recipient is the communication obstacle. It might be you. If it keeps happening, figure out how you can connect better with this person or in the specific setting. And that’s the key: create a connection, find a common thread you can both relate to authentically.

4. Respect people’s preferred communication methods/tools

We have so many communication options now. Almost too many. Everyone has their preferred medium. Respect that. If someone is notorious for not digging through long email threads, don’t expect them to find the question you asked of them if it’s buried inside your latest tome.

Do you have a coworker who never answers their phone? Stop calling. She’s probably communicating to you through some other tool. Use it.

5. Pick your moments

This one is so important. Sometimes it’s not how you’re saying it – the problem is when it’s being said.

If you’re concerned someone isn’t pulling their weight or making some mistake, raise it directly with them, not in public at the team meeting. Don’t assume the urgent issue you need to resolve right now is someone else’s priority. They have their own urgent issues, so don’t charge at them or send all-CAPS messages demanding a response right now.

Other bad moments? How about the all-hours emails and calls? An “always open” work environment wears people down.

Last, have some empathy for someone who’s stressed out. We all go there. Make some allowances when someone is obviously having a bad day. Even for those who are master communicators – stress can make idiots of us all. So learn when to give someone a break. Give it a rest. Your urgency doesn’t make it their urgency. Let the stressful time pass, and then make your request. You may discover it will happen all that much faster, and with less drama.

6. Build relationships, but stay professional

Of course there’s room to talk about non-work stuff with coworkers. We want to. We want to get along with and find common ground with the people we work with Everyone wants to feel connected to their coworkers to some degree. Getting personal at the right times helps us see coworkers as individuals, as real people with feelings.

But there’s personal and there’s personal. Don’t cross professional lines. A team chat channel isn’t Sunday brunch. No one wants to hear about your love life. TMI. It’s easy to cross this line with our business digital tools, since they feel and act like our social digital spaces. We need to remember they’re not appropriate for personal communication.

7. Stay constructive

When you do have to deliver a difficult message, stay constructive. The goal in communicating this message is to get a better result. Embarrassing someone or getting aggressive with them isn’t going to lead to a better result. No one shows up wanting to do a bad job.

8. Address mistakes

Whenever there’s a miscommunication that’s in the way of progress, address it quickly. Letting it fester doesn’t make future communications any easier.

Always be the first to admit whenever you’ve made a mistake. Apologize sincerely. Fix the mistake as best you can. By the same token, if someone else makes a mistake, don’t rub it in. Be gracious. Learn to forgive. Because holding on to anger only hurts you — not them.

As you work to improve your own communication skills, keep one guiding principle in mind: treat others with respect and consideration (aka “don’t be a jerk”). If you can master that, people will definitely be more open to what you’re saying.

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Business Tips, Delivery Service

Performance Review Time!

performance-reviewIt may be performance review time at your company and as a manager you will be asked to review your employees.  We are all busy with a workloads but it is imperative that you properly prepare for these reviews by doing some homework and giving some thought to the reviews. Are you interested in tips about how to make performance reviews successful in your organization? While performance review methods and approaches differ from organization to organization, universal principles about how to talk with an employee about his or her performance exist.

Performance Review Tips

1. The employee should never hear about positive performance or performance in need of improvement for the first time at your formal performance discussion meeting unless it is new information or insight. Effective managers discuss both positive performance and areas for improvement regularly, even daily or weekly. Aim to make the contents of the performance review discussion a re-emphasis of critical points.

2. No matter the components of your performance review process, the first step is goal setting. It is imperative that the employee knows exactly what is expected of his or her performance. Your periodic discussions about performance need to focus on these significant portions of the employee’s job.

You need to document this job plan: goals and expectations in a job plan or job expectations format, or in your employer’s format. Without a written agreement and a shared picture of the employee’s goals, success for the employee is unlikely.

3. During preparation and goal setting, it should be made clear as to how this will be evaluated.  Describe exactly what you’re looking for from the employee and exactly how you will assess the performance. Discuss with the employee her role in the evaluation process. If your organization’s performance review process includes an employee self-evaluation, share the form and talk about what self-evaluation entails.

4. Solicit feedback from colleagues who have worked closely with the employee. Sometimes called 360-degree feedback because you are obtaining feedback for the employee from his boss, coworkers, and any reporting staff, you use the feedback to broaden the performance information that you provide for the employee. Start with informal discussions to obtain feedback information. Consider developing a format so that the feedback is easy to digest and share with the manager.
If your company uses a form that you fill out in advance of the meeting, give the performance review to the employee in advance of the meeting. This allows the employee to digest the contents before her discussion of the details with you. This simple gesture can remove a lot of the emotion and drama from the performance review meeting.

5. Prepare for the discussion with the employee. Never go into a performance review without preparation. If you wing it, performance reviews fail. You will miss key opportunities for feedback and improvement, and the employee will not feel encouraged about his successes. The documentation that you maintained during the performance review period serves you well as you prepare for an employee’s performance review.

If needed, practice approaches with your Human Resources staff, a colleague, or your manager. Jot notes with the main points of feedback. Include bullet points that clearly illustrate the point you plan to make to the employee. The more you can identify patterns and give examples, the better the employee will understand and be able to act upon the feedback.

6. When you meet with the employee, spend time on the positive aspects of his or her performance. In most cases, the discussion of the positive components of the employee’s performance should take up more time than that of the negative components. For your above average performing employees and your performing employees, positive feedback and discussion about how the employee can continue to grow her performance should comprise the majority of the discussion. The employee will find this rewarding and motivating.

7. The spirit in which you approach this conversation will make a difference in whether it is effective. If your intention is genuine to help the employee improve, and you have a positive relationship with the employee, the conversation is easier and more effective. The employee has to trust that you want to help him improve his performance. He needs to hear you say that you have confidence in his ability to improve. This helps him believe that he has the ability and the support necessary to improve.

8. Conversation is the key word that should define a performance review meeting. If you are doing all of the talking or the meeting becomes a lecture, the performance review is less effective. The employee will feel as if he was yelled at and treated unjustly. This is not how you want employees feeling as they leave their performance reviews.

You want an employee who is motivated and excited about his ability to continue to grow, develop, and contribute. Aim for performance review meetings in which the employee talks more than half of the time. You can encourage this conversation by asking questions such as these.

–What do you expect to be the most challenging about your goals for this quarter?
–What support can the department and I provide for you that will help you reach these goals?
–What are your hopes for your achievements at our company this year?
–How can I be a better manager for you?
–How often would you like to receive feedback?
–What kind of schedule can we set up so that you don’t feel micromanaged, but I receive the feedback that I need about your progress?
–What would be a helpful agenda for our weekly one-on-one meetings?

If you take these performance review tips to heart and practice these recommendations in your performance review meetings, you will develop a significant tool for your management tool bag.

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