Business Tips, Delivery Service

Tips to Nail Your Presentation!

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No matter your position within a company at some point you will be expected to give a presentation whether it be to a large audience or a small group.  It can be nerve wrecking to try and win over the audience with your message.  Don’t get too worked up here are some tips from some of the pros on giving a killer presentation:

Show some energy — No great presentation can be delivered like a conversation. You’re not lecturing to a college class, you’re not at a cocktail party and you’re not chatting with a small group in a board meeting. You’re on stage! People are sitting in their chairs for too long — most of them squirming. Many of them have their iPhones and laptops ready to command their attention the moment that you start sucking. You’re on stage — act like it! Get out of your comfort zone. You need to be an order of magnitude more perky than you would feel comfortable with in a normal conversation.

Tell a story — Every great presentation tells a story. Stories have starts, middles and ends. They are human and touch emotions. The bring your product to life. They are not buzzwords or bullet points. Why do people think that buzzwords are going to interest audiences?

Learn how to structure — Telling a story is one thing. But make sure that you’re structured in the way you communicate. You need to break down your message into key components. It is generally best if you have a “theme” or “thesis” which if the main point you want to get across. You then need sub-themes or “supporting evidence” to reinforce your key theme. These are weaved through your story.

KISS — (keep it simple, stupid) The goal of the presentation is just to give the audience a basic sense of what you do and why it matters. Don’t confuse this with a tour-de-force education on the finer details of how your company operations. They simply need to know: who has a problem? how are you solving this problem? why does this matter? how big of a problem is it — really?

 Make it visual — Bullet point were the worst thing ever created for group presentations. Nobody wants to read your text on a big screen. If you’re going to do that why not just print out your presentation and leave it on my seat. Far more expedient. Your presentation should have almost no bullet points. The way to capture an audience’s attention is visually. Pictures set the image, your voice tells what would have been in the bullet points.

Eye Contact – Match eye contact with everyone in the room. I’ve also heard from salespeople that you shouldn’t focus all your attention on the decision maker since secretaries and assistants in the room may hold persuasive sway over their boss.

Come Early, Really Early – Don’t fumble with powerpoint or hooking up a projector when people are waiting for you to speak. Come early, scope out the room, run through your slideshow and make sure there won’t be any glitches. Preparation can do a lot to remove your speaking anxiety.

When considering a regional carrier look to United Delivery Service to offer you exceptional customer service and save you money! http://www.uniteddeliveryservice.com Contact Us at 630.930.5201

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Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5244  http://uds-email.com/LindaV/

UDS-Business-Development-Specialist-Linda

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Business Tips, Delivery Service

Frequently Asked Questions for Package Delays

Facebook-page-tips-and-tricksBusinesses rely on United Delivery Service for secure, tightly-controlled delivery solutions. UDS has your customers’ best interests in mind.

Our innovative solutions include:

  • Real-time tracking from our website (and other options)
  • On-Time delivery (ability to adhere to time commitments during route optimization)
  • “Wrong Address” warning at point of delivery
  • Smooth implementation of value added services or on-demand orders, including quarterlies and tax documents
  • 24/7 Customer Service
  • GPS, Electronic Signature, VPOD & VPOA provide accurate accountability
  • Report and Analysis tools to ensure results meet or exceed your customers’ needs

We understand that issues do arise and although we expect customers to receive their packages on time sometimes it is beyond our control.  Our Issue Management System can help locate lost packages or help with delivery issues. Accessing it is easy, here are some of the answers to the most common questions we see at UDS:

Q. My package tracking is showing that there is a delay, how come?

A. Circumstances out of our control sometimes come up and when a package is delayed. There can be several different reasons for delays, 1. Mis sorted which we do our absolute best to not have that happen but unfortunately does occur. Mis sorts can mean it was sent to an incorrect hub that does not service that particular area or it was sent on an incorrect route that does not service that area. 2. Sometimes packages are not received into the UDS warehouse from the vendor that the customer purchased from.  Rest assured that we will do our best to locate the package and get it out for delivery as soon as possible. By entering your tracking number on www.unitedddeliveryservice.com – you’ll be able to see the reason of the delay.  This may be caused by a line haul delay, a missort on the route or maybe weather issues on route. Or enter your issue and someone will get back to you.

Q. I need to communicate with the driver to leave my package inside my building how can I get ahold of them.

A. We would be happy to relay a message to the driver on your behalf but please keep in mind that  there is no guarantee that we will be able to reach them, but we will always do our best to try. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and we will be able to add any special instructions you have for the driver.

Q. I think my package is missing how can I get a picture of my Visual Proof of Delivery?

A. Customers can access images (VPOD) to confirm their package arrived safely – or to check where it ended up. The image will help us determine what happened to your package. Customers can enter in tracking number using the website and we can answer the issue with an attachment of where the driver released the package. By entering your tracking number on www.unitedddeliveryservice.com – you able to create an issue and request a VPOD from the website.

 UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Call me at 630-930-5243  http://uds-email.com/KarlieM/

UDS-Business-Development-Specialist-Karlie

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Business Tips, Delivery Service

UDS Offers a Better Customer Experience

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Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to satisfy  your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they work with you, what they think and feel, and what you can do to make it better.

My name is Karlie Malizzio, a Business Development Specialist at United Delivery Service. I like to consider myself a problem solver because what I like best about my position is helping find the right delivery solution for customers.  If you haven’t heard of UDS before let me tell you a little about what we do best:

  1. We offer a Better Customer Experience. We provide quick response times to customer requests or complaints.  Rapid response to issues and challenges through our issue management system.  We believe you should always speak to a live person not a computer that is why I will always pick up my phone and get back to you quickly.
  2. Same Day/Next Day Service.  Providing the most reliable same day & next day services with complete professionalism is where we excel. As a faster, adaptable, and more cost-effective delivery partner, we will work with you to develop creative solutions that help you fulfill your consumer promise.
  3. Proprietary Technology.  We offer  Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading. With online ordering growing in record numbers UDS continues to be an innovator in technology by providing delivery assurance to its customers.
  4. Competitive Pricing.  We believe we can save you money on shipping costs including next day and same day deliveries.  We would like the opportunity to conduct a free shipping evaluation to see if we can help save you at least 10% on shipping costs!  Our prices are very competitive and our customer service is exceptional.

UDS-Business-Development-Specialist-Karlie

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling, but also the process of purchasing, ordering, working with you, etc.  UDS would like to partner with you and be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Contact me at 630-930-5243

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Business Tips, Delivery Service

UDS Offers a Better Customer Experience

customer20experience

Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to satisfy  your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they work with you, what they think and feel, and what you can do to make it better.

My name is Linda Vuong, a Business Development Specialist at United Delivery Service. I like to consider myself a problem solver because what I like best about my position is helping find the right delivery solution for customers.  If you haven’t heard of UDS before let me tell you a little about what we do best:

  1. We offer a Better Customer Experience. We provide quick response times to customer requests or complaints.  Rapid response to issues and challenges through our issue management system.  We believe you should always speak to a live person not a computer that is why I will always pick up my phone and get back to you quickly.
  2. Same Day/Next Day Service.  Providing the most reliable same day & next day services with complete professionalism is where we excel. As a faster, adaptable, and more cost-effective delivery partner, we will work with you to develop creative solutions that help you fulfill your consumer promise.
  3. Proprietary Technology.  We offer  Real Time Package Visibility through the use of our own proprietary technology such as geocodes, GPS, mapping API’s and other technologies, UDS can offer total visibility into the delivery process. Real-Time Tracking (imported, received, out for delivery, delivered) exception tracking (i.e.: damaged, short, delayed) electronic signatures, VPOD, VPOA (visual proof of attempt) GPS reading. With online ordering growing in record numbers UDS continues to be an innovator in technology by providing delivery assurance to its customers.
  4. Competitive Pricing.  We believe we can save you money on shipping costs including next day and same day deliveries.  We would like the opportunity to conduct a free shipping evaluation to see if we can help save you at least 10% on shipping costs!  Our prices are very competitive and our customer service is exceptional.

UDS-Business-Development-Specialist-Linda

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling, but also the process of purchasing, ordering, working with you, etc. I want you to know that UDS is here for you we want to be your first choice in last mile delivery! Your customers deserve the best and so do you! Save 10% or more with a FREE shipping evaluation. Contact me at 630-930-5244!

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Business Tips

Business Tips for 2018

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The best way to succeed in business is going beyond ordinary, exploring new horizons, taking constant risks and having a strong foundation. There is a time for planning and a time for achieving. 2018 can be the year when you can rectify all your previous mistakes take your business to a new height.  Here are some basic tips for you to follow and not fall in the pit of loses in the new year!

Set Sales Goals

When you don’t have a set goal, it’s hard to read between the lines, i.e. setting an annual and monthly sales goal is an important aspect. Sit with your whole team in the very beginning of the year and plan a layout, including sales target and how to achieve it. If you have a concrete plan and a set number, you will be determined to reach that

Don’t be afraid to make big mistakes

The best things that happen in a business most often happen on the heels of failure. Don’t be afraid to fail; it’s proof that you are meant to be a successful entrepreneur. The only difference between people who are hugely successful and those who aren’t is the time it takes them to get back up after being knocked down.

Little companies always move faster

The big guy may have the corner on money but the little guy usually has the corner on creativity. Take some time to sit down and figure out how your big rival is promoting their brand and plan something smarter and more creative for yours.

Choose only really good people

Make sure you pick good people to build your business with, as they’ll determine 80% of your success. The best people are honest and have lots of enthusiasm. Don’t worry too much about their level of experience when you’re interviewing, as the right attitude always delivers much more than just experience.

Focus on what’s already working for you and do more of it

When you look for ways to expand your business, the real pot of gold is usually the same stuff that’s already proven successful. So, before you move on to the next exciting project or a new strategy, slow down. Do a lot more of what’s already working and then do the new stuff.

Never stop networking

Never stop pushing, never stop networking. Keep looking for business or providing the best service. It’s hard to always believe, but as a self-employed person, you simply have no choice. Never stop.

Stop putting it off

Procrastination is the enemy of success. The time you waste on stalling breeds guilt, and guilt deflates energy and sometimes even leads to depression. When you feel stuck and can’t seem to move ahead, always remember that you don’t have to get it right, you must just get it going.

Be decisive

Don’t wait for everything to be perfect. Instead of seeking the impossible, efficient decision makers tend to leap without all the answers and trust that they’ll be able to build their wings on the way down.

Make sure you know what not to do

Everyone should have their own ‘Not to Do’ list. I sit down regularly and make a list of all the things I have spent time on that have amounted to nothing. It’s smart to post your ‘Not to Do’ list where you’re bound to see it so you’re reminded to do more productive things that give a better return on the time you spend at work.

Don’t do it alone

You need a support system when building a business. There are organisations such as the NSBC who can help with advice and inspiration, as well as quality networking opportunities. When you’re starting a business, experienced guidance is the best support system of all.

Be different

Challenge the status quo, get out of your comfort zone, do things differently and stretch your abilities. Stretching your abilities will make you great.

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Delivery Service

Prepare for the 2017 Shipping Season!

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As we enter the height of peak shipping season, it’s a good time to start preparing your game plan.   Whether you’re a business owner of an e-commerce or brick and mortar store – or even a warehouse operations manager – the tips and tricks listed below can help you grasp a better understanding of what you should be doing to assemble your team and plan of action for peak season.

Peak season should be at the top of your mind year-round. 

In the months leading up to peak season, you should be making great strides each day to ensure that peak season goes off without a hitch – not something that you simply just “get through”. When thinking about how far in advance you should plan your logistics – just know that consumers are thinking about and researching their potential purchases months before they actually purchase anything in the peak buying month of November.

Understand when each customer’s “peak season” is.  

Each of your customer’s peak season may differ depending on what commodity they sell. It wouldn’t be wise to take on all customers who share the same peak season. The more spaced out your customer’s peak seasons are, the less stretched you’ll be for available freight options.

Plan to use insurance.  

During peak season, theft increases due to freight being unattended during long holiday weekends. In October, theft surges to an all-time high. Insurance is not something you ever want to skimp on, but especially not during peak season.

The reality of shipping costs, time, and demand. 

When the demand for freight shipping goes up, so do the prices. It’s the reality of the situation, but the sooner you educate your customers about this, the less shocked they’ll be about it when peak season rolls around.

Be transparent. 

Customers want transparent and generous return policies. Don’t try to hide anything in the fine print, especially during the upcoming holiday season when tensions are high. Be upfront and honest with customers about how you handle returns if they’re not satisfied with your product or service. If you’re an eCommerce retailer, know that over 50% of customers back out of a purchase if there is no offer for free return shipping.

Provide convenience. 

By now it comes as no shock that consumers want instant gratification. The moment you make a purchase or interaction difficult for a consumer, they back down and move onto your competitor who provided a much more pleasant and seamless experience. By offering little incentives such as in-store pick-ups, limited time sales and promotions, and free shipping, your customer is much more convinced they are making the right purchase.

Test your customer experience.

Try walking through the customer’s experience when making a purchase at your store or online website. Was it a fluid and guided process? Are you providing customers with all the information they need to make a purchase? Is there room to provide a more customized experience? These are the questions you should be asking yourself in the months leading up to peak season.

Although patterns will change and certain events simply cannot be anticipated for, it’s important for industries and companies alike, to learn from past years and analyze what works, what doesn’t, and what you could be doing even more of.

Be efficient in crunch times.

With events like Cyber Monday, companies see a huge spike in orders. Those who make it successfully through these specific sales days are those who have quick turnaround, a report by Kurt Salmon, a global management consultancy firm, stated. Researchers in the report found that Cyber Monday (the Monday after the Thanksgiving weekend) is the largest online shopping day, which puts more pressure on getting items out of the warehouse faster.

Automate simple processes.

In the packaging industry, some facilities still spend several man hours taping, assembling boxes, void-filling boxes, packing, labeling and moving products out the warehouse door. With the peak season quickly approaching, look for automation opportunities that reduce package handling. This will increase throughput, reduce labor costs for temporary employees and allow you to focus more on customer satisfaction.

Contact UDS for more information: http://www.uniteddeliveryservice.com.

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